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Help by keeping your water meter and hydrants clear of snow

February 4, 2022

The County is encouraging residents to clear snow and ice on their property to assist winter water operations and to keep their family safe.

  • Ensure that remote water meter reader ports are accessible with a clear path that is free from debris (snow, ice, bushes etc.) The water meter reader port is typically located on the side of the home, often nearby the hydro meter. They are usually small black plastic ports (see image below).
  • County staff will shovel out hydrants after a snowfall; however, it may be several days before all hydrants are cleared. Residents are encouraged to assist, if possible, by shoveling a 1 metre radius around hydrants on or near their property.
  • While clearing snow, ensure that gas meters, regulators and appliance exhausts are clear of snow and ice and free of debris. Obstructed meters and exhausts can create hazards including the risk of carbon monoxide poisoning.

The public is also advised that watermain breaks and emergency repairs occur more frequently during the winter months. When a watermain is broken, residents may see pooling of water, ice, or running/bubbling water on roads, sidewalks or lawns without an obvious cause. If a watermain break is suspected, contact The County Customer Service.

When emergency construction is required to repair a break, The County will publish a PSA on its website and its social media channels — Facebook and Twitter — and distribute the PSA to its electronic mailing list and to local media. To register to receive County PSAs by email sign up on our website.

For more information, contact 613.476.2148 extension 1023, 613.962.9108 extension 1023 or email

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