The County is committed to delivering high quality, consistent customer service across all municipal departments. The Community Services, Programs and Initiatives Department oversees the Customer Service Excellence Strategy and the Customer Service Desk. If you have a question or require assistance, contact the Customer Service Desk at 613.476.2148 extension 1023 or 613.962.9108 extension 1023. You can also email us.
Policy & By-laws
Administration, staff, and council are guided by the rules, policies, and procedures outlined in various policies and by-laws approved by Council.
Submit a comment, question, or concern
Submit questions and comments directly to The County using the form below. A tracking number is assigned to each comment. Please note that personal information (name, address, etc.) is required to respond to your inquiry. This information is confidential and is only used to follow-up with you, if requested. Please note: this form is for non-urgent matters only. For an immediate response, please contact our Customer Service Desk.
Looking for ways to participate in Council and Committee meetings? Please visit the Council and Committee Meetings page.
Use The County’s Action Tracker to submit a request for staff follow-up. Our Customer Service team will forward your action request to the appropriate department for follow-up and tracking.
Click the button below then select “Create” to submit an action request.