All short-term accommodation (STA) operators are required to obtain a licence.
Please note: In June 2021, Council extended the licensing pause on whole-home STAs indefinitely. The licensing pause has been lifted for bed and breakfast establishments and owner-occupied STAs. For definitions of these terms, please review By-Law 108-2021. The licensing pause will give the municipality time to complete a study on the impact that STAs and the licensing program are having on affordable housing in The County. The results of that study are expected in the Fall of 2021. The pause on licensing new whole-home STAs will last at least until the study can be considered alongside any changes or revisions to the licensing program. For more information on the licensing pause, please call 613.476.2148 ext. 2050, 613.962.9108 ext. 2050, or email email@example.com
Applying for or Renewing a Licence
Click to complete the STA licence application online form. This form can be used for both new licence applications and licence renewals.
Before you begin your new license application, you may wish to download the Licence Application Package to use as a guide as you prepare your application information and documents. The application package includes a checklist, the application form, the affidavit, fire requirements, fee schedule, and an example site plan.
Before you begin your licence renewal application, you may wish to download the License Renewal Checklist to use a guide to prepare your documents and information.
These application packages can also be downloaded and submitted by mail to:
Building and By-Law Services
332 Picton Main Street
Picton, ON K0K 2T0
Primary Residence STA
Inspection Year, per guest rom
Renewal Year, per guest room (50% of inspection year)
Whole Home STA
Inspection Year, per guest room
Renewal Year, per guest room (50% of inspection year)
Note: Harmonized sales tax (HST) is not applied to STA licence fees.
- Separate licences are required for each property.
- Licences must be renewed annually but the frequency of inspections varies between different kinds of STA properties.
- Licence fees are levied per guestroom.
- Licensing cannot create surplus revenue for the municipality.
- Program revenues will support the cost of operating the licensing program.
- Proceeds from licensing cannot be used for other purposes.
Answers to frequently asked questions are posted below. If you question is not answered or if you require further information, contact the County at 613.476.2148 extension 2050, 613.962.9108 extension 2050, or firstname.lastname@example.org
Frequently Asked Questions (FAQ)
- The County will phase in new staff and other resources based on the number of applications received. This avoids unnecessary costs at the onset of the program.
If the number of applications is higher than expected, new staff will be recruited immediately while existing staff can assist with the initial intake. If the number of applications is lower than anticipated, The County can delay or forego hiring new personnel. Licensing program fees will be reviewed periodically and adjusted to reflect the cost of administering the program.
Inspections will start in early 2020.
Once applications are received, inspectors will contact applicants to schedule inspections. Inspectors will not show up unannounced to conduct inspections. County staff will work with applicants to ensure inspections do not negatively impact guests of the STA. Inspections are estimated to take from 30 minutes to one hour to complete depending on the number of guestrooms.
Licences are valid for one year from date of issuance, which will allow for rolling renewals and manageable workload for municipal staff.
Administrative penalties will be levied for legitimate infractions only. Complaints alone will not result in infraction notices or penalties; however, a history of infractions may affect an operator’s ability to renew a licence.
If an owner disagrees with an infraction notice or penalty, it can be appealed to an appointed hearing officer as outlined in the Administrative Penalties By-Law.
You can submit your complaint or concern to Customer Service by calling 613.476.2148 ext. 2050 or 613.962.9108 ext. 2050 or emailing email@example.com.
A list of licensed STAs will be available to the public; however, this list will provide only basic information about the STA (e.g. location, licence number). The County will not publish personal or confidential information about STA owners or operators. The County may also incorporate STA information into its public GIS viewer.
The municipality will not collect personal or confidential information related to STA guests and will comply with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Engineered or CAD drawings are not required with an STA licence application. Your application must include a floor plan showing:
- Emergency evacuation plan inclusive of each bedroom, sleeping areas, smoke alarms, extinguishers and exist egress doors or windows for STAs with more than 10 persons
- Location of the building on the property with setbacks indicated from all property lines
- Location and dimension of the parking area and the required parking spaces
- Location and dimensions of the outdoor amenity areas
- Location of fencing, landscaping or other required buffering
Renewal applications require basic information about the STA and the applicant, plus affidavits confirming that there have been no changes to the property since the original STA application. Renewals require copies of the Fire Protection Maintenance Logs and the Fire Extinguisher inspections.
The Zoning By-Law regulates how land is used within the municipality. The Zoning By-Law has been amended to implement the Official Plan polices regarding short-term accommodations.
The licensing by-law regulates the operation of short-term accommodations.
Updates to the Property Standards By-law reflect the requirements of the licensing program related to number of occupants and use of space within the dwelling.
Yes, penalty notices can be appealed to an appointed hearing officer as outlined in the new Administrative Penalties By-Law.
If your application is refused or your licence revoked, you may appeal that decision to County Council. You must submit a notice of appeal within 14 days of refusal or revocation.
Many preexisting STAs will be considered legal non-conforming, which means the density limits will not apply to them. Similarly, Primary Residence STAs (i.e. B&Bs) are also not subject to the density limits.
As license applications are received, The County will build its database of geographic locations of STAs, allowing for more accurate assessment of densities to be considered for new STA applications.
Licence fees are levied on a per guestroom basis. Lower fees are applied to Primary Residence STAs (i.e. B&Bs) due to reduced inspection and enforcement requirements.
No. Water rates are governed by a separate by-law that has been in place since 2012. It details the rates charged for properties with various water service sizes and numbers of units.
In accordance with that by-law, when there are multiple dwelling units on a property, a different multi-unit rate is charged for each unit.
These rates are in no way connected to whether a property is being used as an STA. Multi-unit rates apply to any multi-unit properties regardless of whether the second units are used as STAs, leased long-term or not rented at all (used for family members, guests, etc.).