Prince Edward County Municipal Services

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Help with Payments

Municipal Financial Relief Program:

In February 2022, Council approved a pilot program to support low-income households in Prince Edward County. Qualifying households will be able to apply to one of two streams of the Municipal Financial Relief Program:

  • Qualifying tenants who pay for water and wastewater services can apply for a credit of up to $250 on their water bill.
  • Qualifying home owners can apply for a credit of up to $500 on their property tax account.

The County Foundation will administer the pilot program on behalf of the municipality.  Intake for the program is expected to open May 15, 2022. More information will be shared when the details are finalized.

Municipal Tax Payments:

If you are behind in municipal tax payments, contact the Revenue Services department to discuss a payment plan:
613.476.2148 or email tax@pecounty.on.ca
 

Water/Wastewater/Utilities Payments:

If you are behind on Water/Wastewater tax payments, contact the Revenue Services department to discuss a payment plan: 613-476-2148 or email waterbilling@pecounty.on.ca

If you are behind in payments for Water/Wastewater/Utilities, you may be also be eligible for financial support.

  • If you are in receipt of Social Assistance, please contact your caseworker to review your situation and eligibility for financial supports.
  • If you are not in receipt of Social Assistance, you may want to consider reaching out to the following programs to review your eligibility for financial supports.

Make an online application (24 hours a day) – Click Here.

Call the local office: Prince Edward Lennox & Addington Social Services at 1.866.354.0957 and press 2

If you are in an emergency situation and you live in Ontario, you might be eligible for emergency assistance.  If you are eligible for emergency assistance, the amount you get will depend on your specific situation. In most cases you will not get more than what you would get on Ontario Works. 

You may qualify if you live in Ontario (not a visitor or tourist), are in a crisis or emergency situation, and do not have enough money for things like food and housing. For example, a crisis or emergency includes situations where you:

  • have been affected by COVID-19
  • are being evicted from your home
  • are in or are leaving an abusive relationship
  • are worried about your safety

You are not eligible if you are getting assistance from Ontario Works or the Ontario Disability Support Program

This program provides financial assistance to low income households in emergency situations such as rent or utility arrears, or other immediate needs.

Call the local office: Prince Edward Lennox & Addington Social Services – 1.866.354.0957 and press 2

If you don’t have enough money for food and housing, or if you have a disability and are in financial need, you can apply for financial and employment assistance through Ontario Works or the Ontario Disability Support Program (ODSP).

Make an online application (24 hours a day) – Click Here

Call the local office: Prince Edward Lennox & Addington Social Services at 1.866.354.0957 and press 2

The Prince Edward Learning Centre‘s Financial Empowerment Program and Income Tax Program are available to those who need support navigating the tax and government benefits systems. Contact PELC at 613-476-1811 or email info@pelc.ca for more information.

Free tax filing for simple returns (no self-employment income, not deceased, no investment income over $1,000. Eligibility starts at $35,000 for a single person).

  • System navigation for ODSP (Ontario Disability Support) Program or Disability Tax Credit or Passport (DSO) applications.
  • Registration and verification for energy support programs like LEAP (Low income Energy Assistance Program) and OESP (Ontario Electricity Support Program)
  • Referrals for children’s benefits such as Assistance for Children with Severe Disabilities.
  • Assistance registering for RESP (Registered Education Savings Plans) RDSPs (Registered Disability Savings Plans, Canada Learning Bond, Canada Child Benefit.
  • Help setting up MyCRA and My Service Canada Accounts.
  • Referrals to programs that can assist with overdue bills
  • Help budgeting or sorting out complicated financial problems
  • Access to learning resources about personal finance

Tax filing services are delivered in four ways: In-person filing, Video filing (via Zoom), Phone filing, and Drop-off Filing.

https://www.oeb.ca/rates-and-your-bill/help-low-income-consumers/low-income-energy-assistance-program

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP).

In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors:

How many people live in the house and your combined household income

  • For a 1 person household, the household income is $28,000 or less
  • For a 2 person household, the household income is $39,000 or less
  • For a 3 – 4 person household, the household income is $48,000 or less
  • For a household of 5 or more people, the household income is $52,000 or less

Low-income customers can get up to $500 in emergency assistance for their electricity bills ($600 if your home is heated electrically) and $500 for their natural gas bills.

The assistance is only available if you are behind on your bill – or in arrears – and may face having your service disconnected. You cannot receive more money than you owe on your bill. Therefore, you may not receive the full amount of the grant.

Emergency financial assistance is for emergency situations only and is not meant to provide you with ongoing help to pay your bills.

Online applications:  https://ontarioelectricitysupport.ca/

If you are a customer of an electricity utility and in a lower-income home, you may qualify for a reduction on your electricity bill.  The OESP will reduce the cost of your household electricity by applying a monthly credit ($45 to $113) directly to your bill. The credit amount will depend on how many people live in your home and combined household income (similar to the LEAP).

If you have any questions or concerns, contact OESP at:

Hours of Operation: Monday to Friday, from 8 am to 9 pm

Phone: 1.855.831.8151 or email: Help@OntarioElectricitySupport.ca

Community Care for Seniors‘ staff will help seniors with paperwork for Federal or Provincial programs such as the Ontario Electricity Support Program (mentioned above), Old Age Security, Spouse’s Allowance, GAINS, Guaranteed Income Supplement, Income Tax, etc.  Appointments are necessary.  Income tax forms are also completed for eligible seniors.  Call Community Care at 613-476-7493.

The Government of Canada and the Government of Ontario are also helping individuals, families, and businesses financially impacted by the COVID-19 outbreak.

Learn more on the Government of Canada website and the Government of Ontario websites.