All short-term accommodation (STA) operators are required to obtain a licence.
The municipality is now accepting licence applications for STAs that were in operation before October 9, 2018.
For STAs that came into operation after October 9, 2018, the County will begin accepting applications online on Monday, January 6, 2020.
Inspections and enforcement will begin during the first quarter of 2020.
Click here to view STA licence application online form. The document includes the application, a checklist, the affidavit, fire requirements, fee schedule, and an example site plan.
Primary Residence STA
Inspection Year, per guest rom
Renewal Year, per guest room (50% of inspection year)
Whole Home STA
Inspection Year, per guest room
Renewal Year, per guest room (50% of inspection year)
Note: Harmonized sales tax (HST) is not applied to STA licence fees.
- Separate licences are required for each property.
- Licences must be renewed annually but the frequency of inspections varies between different kinds of STA properties.
- Licence fees are levied per guestroom.
- Licensing cannot create surplus revenue for the municipality.
- Program revenues will support the cost of operating the licensing program.
- Proceeds from licensing cannot be used for other purposes.
Answers to frequently asked questions are posted below. If you question is not answered or if you require further information, contact the County at 613.476.2148 extension 2050, 613.962.9108 extension 2050, or email@example.com.
Frequently Asked Questions (FAQ)
- The County will phase in new staff and other resources based on the number of applications received. This avoids unnecessary costs at the onset of the program.
If the number of applications is higher than expected, new staff will be recruited immediately while existing staff can assist with the initial intake. If the number of applications is lower than anticipated, The County can delay or forego hiring new personnel. Licensing program fees will be reviewed periodically and adjusted to reflect the cost of administering the program.
Inspections will start in early 2020.
Once applications are received, inspectors will contact applicants to schedule inspections. Inspectors will not show up unannounced to conduct inspections. County staff will work with applicants to ensure inspections do not negatively impact guests of the STA. Inspections are estimated to take from 30 minutes to one hour to complete depending on the number of guestrooms.
Licences are valid for one year from date of issuance, which will allow for rolling renewals and manageable workload for municipal staff.
Administrative penalties will be levied for legitimate infractions only. Complaints alone will not result in infraction notices or penalties; however, a history of infractions may affect an operator’s ability to renew a licence.
If an owner disagrees with an infraction notice or penalty, it can be appealed to an appointed hearing officer as outlined in the Administrative Penalties By-Law.
You can submit your complaint or concern to Customer Service by calling 613.476.2148 ext. 2050 or 613.962.9108 ext. 2050 or emailing firstname.lastname@example.org.
A list of licensed STAs will be available to the public; however, this list will provide only basic information about the STA (e.g. location, licence number). The County will not publish personal or confidential information about STA owners or operators. The County may also incorporate STA information into its public GIS viewer.
The municipality will not collect personal or confidential information related to STA guests and will comply with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).
Engineered or CAD drawings are not required with an STA licence application. Your application must include a floor plan showing:
Emergency evacuation plan inclusive of each bedroom, sleeping areas, smoke alarms, extinguishers and exist egress doors or windows for STAs with more than 10 persons
Location of the building on the property with setbacks indicated from all property lines
Location and dimension of the parking area and the required parking spaces
Location and dimensions of the outdoor amenity areas
Location of fencing, landscaping or other required buffering
The Zoning By-Law regulates how land is used within the municipality. The Zoning By-Law has been amended to implement the Official Plan polices regarding short-term accommodations.
The licensing by-law regulates the operation of short-term accommodations.
Updates to the Property Standards By-law reflect the requirements of the licensing program related to number of occupants and use of space within the dwelling.
Yes, penalty notices can be appealed to an appointed hearing officer as outlined in the new Administrative Penalties By-Law.
If your application is refused or your licence revoked, you may appeal that decision to County Council. You must submit a notice of appeal within 14 days of refusal or revocation.
Many preexisting STAs will be considered legal non-conforming, which means the density limits will not apply to them. Similarly, Primary Residence STAs (i.e. B&Bs) are also not subject to the density limits.
As license applications are received, The County will build its database of geographic locations of STAs, allowing for more accurate assessment of densities to be considered for new STA applications.
Licence fees are levied on a per guestroom basis. Lower fees are applied to Primary Residence STAs (i.e. B&Bs) due to reduced inspection and enforcement requirements.
No. Water rates are governed by a separate by-law that has been in place since 2012. It details the rates charged for properties with various water service sizes and numbers of units.
In accordance with that by-law, when there are multiple dwelling units on a property, a different multi-unit rate is charged for each unit.
These rates are in no way connected to whether a property is being used as an STA. Multi-unit rates apply to any multi-unit properties regardless of whether the second units are used as STAs, leased long-term or not rented at all (used for family members, guests, etc.).