Service Delivery and Organizational Review
This review looks at whether Prince Edward County has the people, resources, and organization needed to provide services in a sustainable way. It also identifies the important changes needed to support future success.
Project Initiation
December
Interim Report
April
2026
Final Report
June
20270
Project Overview
As part of Council’s 2026 budget deliberations, Council approved the CAO’s recommendation to undertake a Service Delivery and Organizational Review (SDOR) in 2026.
The SDOR excluded Prince Edward County Fire & Rescue, as a Fire Master Plan will be undertaken in 2026 under the leadership of the Fire Chief, which will achieve comparable outcomes. The review also excluded the Planning Division, given the recent completion of its service review, and Long-Term Care, where transitional plans are already underway in preparation for the new facility scheduled for completion in 2027.
Strategic Alignment
Pillar:
- Govern in ways that are open and effect
Council Priority:
- Council operations
Objective:
- Create opportunities, respecting the differing roles of Council and staff, to foster meaningful collaboration, and focus limited staff resources on core priorities to speed up decision making.
Background/Additional Information
Municipal Vu’s final report found that the municipality is functioning well in many areas — supported by a committed workforce and strong community engagement. However, the municipality is operating under increasing structural, financial, and organizational pressures that are not sustainable over the long term.
To address the current situation, the final report sets out 13 opportunities focused on clarifying service levels, strengthening financial and asset management, improving governance and business planning, modernizing systems, and realigning the organizational structure.
The final report also highlights several key opportunities that will require Council consideration regarding:
- What services the County intends to deliver and at what level and cost;
- How infrastructure renewal and long-term financial pressures will be funded and prioritized; and
- How Council and administration can continue strengthening governance roles, delegated authority, and organizational accountability to support
efficient and effective service delivery.
Council has directed the Chief Administrative Officer to develop a multi-phased implementation plan and return to Council with regular updates as the plan is rolled out. As part of developing the implementation plan, the municipality is gathering community input on municipal service levels and priorities.
Click here to view the catalogue of services the municipality delivers.
Timeline
Resources & Updates
Documents
Final Report
Municipal VU delivered the Service Delivery and Organizational Review Final Report to Council on June 11, 2026.
Interim Update
Municipal VU delivered the Service Delivery and Organizational Review interim update to Council during the Committee of the Whole meeting on April 23, 2026.
Recent Updates
- November 13, 2025: Short form update, no more than a sentence or two.
- November 1, 2025: Organize updates newest to oldest.