Municipal Water Billing & Collection
Electronic Billing
Water and wastewater customers can receive their invoices electronically. The electronic bill includes the same information as a paper bill. Billing dates and available payment options remain the same. E-billing reduces paper waste and allows you to view your most recent bill as soon as it is available.
To sign up for electronic billing, e-mail waterbilling@pecounty.on.ca to receive instructions and your unique code for accessing your account.
If you have already signed up for e-billing, click on the button bellow to sign into your account.
Payment Options
Preauthorized payment plans are available for Water and Wastewater Bill Payments. You will continue to receive your water bill – it will indicate you are on a pre-authorized plan and you don’t have to pay. This is strictly for your information – so you know how much your water bill is. Please complete and submit Preauthorized Payment Form to the Water Department. If you need to cancel your preauthorized payment – please submit this form Preauthorized Payment Cancellation Form to the Water Billing Department waterbilling@pecounty.on.ca
Online Payment
You can pay your water bill through your financial institution. Log on to your financial bank & choose “Add a Payee”, type in Prince Edward and the search. Look for County – Water/Utilities/Public Works – depending on your bank – it will be one of those options – Water/Utilities/Public Works. Then enter your entire water account number. Do not include the decimal, but include the two numbers after the decimal (for example 00 – or 01).
Should you have any questions regarding this, please call the office to speak to representative who can assist you 613.476.2148 extension 1540.
Equalized Payment Plan
The equalized payment plan provides you with a convenient schedule for paying your water and wastewater bills.
On the plan, you will still receive a regular bill showing your actual usage, but you will be making a fixed set monthly payment based on your average usage. There will be a note on the bill showing you on a preauthorized payment do not pay.
At the end of the year, (December or January depending on the billing cycle). You will receive a reconciliation bill that will charge or credit you for the difference between the monthly payments made and the actual consumption charged to your account. The reconciliation bill must be paid in full by the due date in order to continue participating in the plan. At that time, your consumption will be reviewed and a new updated installment amount for the upcoming year will be set.
The County will contact you to confirm your calculated average monthly payments when you enroll. Download the Equalized Billing Application Form. Completed forms can be returned to Shire Hall (332 Picton Main Street, Picton, ON) or emailed to waterbilling@pecounty.on.ca.
To qualify for enrolment in the Equalized Payment Plan, you will be required to sign up for pre-authorized monthly debit (PAD). You must also have a minimum of 12 months of billing history at your current address. A dishonored payment will result in a fee added to your account. More than one dishonoured pre-authorized payment may result in removal from the plan.
If you are enrolled in the Equalized Payment Plan, you are encouraged to monitor your consumption. To avoid unexpected amounts owing, any significant changes should be communicated to Water and Wastewater Billing. Some of those changes could include:
- Change in consumption pattern (more or less people in your household)
- Abnormal consumption (leaks in your home)
- Continual increase in the difference between amount owing and the amount being paid
You can choose to discontinue participation by providing written notice to Water and Wastewater Billing at least 20 days in advance of the payment due date.